Returns Policy

A. Perishable Items: Delivery of perishable items i.e. Sweets, Snacks, Fish and Cakes are restricted within Calcutta and greater Calcutta only. Send us an email to info@kolkataweb.com if you have any question regarding delivery. 

B. Non Perishable Items ( Small ): Non perishable small items i.e. the items other than Sweets, Snacks, Fish, Cakes and large non perishable items will be delivered all over India using parcel post or private courier service as we deem appropriate. 

C. Non Perishable Items (Large): Delivery of non perishable large items are restricted within Calcutta and greater Calcutta only. Send us an email to info@kolkataweb.com if you have any question regarding delivery. 

 

Order Cancellation:

Inform us 48 hours prior to delivery and we will make a full refund of your purchase price. If it is less than 48 hours, then send us an email to info@kolkataweb.com requesting cancellation of your order. However you can only cancel orders that are yet to be delivered / shipped. Once your order is delivered or shipped, it can not be cancelled.

 

Return Policy:

Goods once delivered shall not be returned on any ground/s. However, in case you may have any complaints regarding the products delivered, kindly email us info@kolkataweb.com.

In case of  poor quality/damage product or cancellorder before shipping, kolkataweb.com will refund full amount of order within 2 working days.

 

Terms and Conditions for shipping to KOLKATA & suburban area

1. Delivery is done to any place in Kolkata and suburbs only.
2. For delivery to the suburbs of Kolkata, please add extra shipping cost.
3. If we cannot deliver to an address, we will send a notification and cancel the transaction.
4. If you are not sure if the address is within the suburban range of the city where we deliver, please send us email at sales@calcuttaweb.com and we will let you know.
5. Please provide recipient’s phone number. In case no phone number is available, please provide detailed direction to the address.
6. A minimum total of $5.00 order will be appreciated.
7. Delivery Time:  
   
   • Within 72 hours unless specified otherwise from the time of credit card transaction.
   • This does not apply to orders to be delivered to outside of Kolkata.
   • Due to rush during holidays and special festival occasions, please order in advance, as we may not be able to deliver on such days within 72 hours.
   • Change in delivery time is subject to natural events (storms, heavy rain etc.)  or city strikes (bandh, hartaal) or transport/business strikes.
   • Delivery time depends on the availability and inventory of the particular product(s) selected.
   • Special Notes:
8. Some restaurants do not have Mutton Biriyani or any Mutton preparations on Thursday.
9. Please do not request delivery time of morning for food items. Most of the shops open around noon. Some sweet shops open late too. This helps in delivering food in fresh condition.
10. Please try to select related items from one shop; this helps in faster and fresh delivery.
11. In case we can not complete an order due to unforeseen circumstances, sometimes we have to cancel the order. We notify the customer by email of any such happenings.
12. Sometimes shops do change the attributes of the items sold (color, texture, look and feel, etc.). 
13. The items delivered may not exactly match with the image displayed on the web page. The selected items will be delivered from specified shop though.
14. Calcuttaweb.com reserves the right to NOT deliver an order depending on several situations (non-availability of items, inability to commute to the destination, abusive or threatening behavior from the recipient etc.).
15. If the product price changes by the time order is placed or the product is not available, we may cancel the order and the corresponding credit card transaction.
16. Order cancellation and refund request:
    
    • Please request cancellation within 24 hours of order placement or 48 hours before requested delivery date.
    • If the order is processed but not delivered, a refund will be applied after deducting 7% for processing fee.
    • No refund can be applied for orders with request for same day delivery.
    • No refund can be applied if a delivery attempt is made and could not be delivered due to:
      
      1. Incomplete/Wrong data such as erroneous address or name.
      2. Receipient is unavailable, or, no one is available to accept the order or recipient refused to accept the item(s).
    • If the value of an order with non-perishable items exceeds Rs.5000.00, a cancellation charge of 20% will apply and the balance will be returned to customer.
17. Non perishable items can be held for 10 working days and can be redelivered to an alternate address.
18. We can attempt to deliver perishable items only one time and non-perishable items twice.
19. We do NOT produce or manufacture any perishable goods (like Restaurant’s food, sweets, cake & fast foods…etc.) and we are NOT responsible and liable for poor quality of food which can cause any kind of illness.
20. No complaint regarding damaged/defective or poor quality would be entertained unless the complaint is lodged within 2 hours from delivery time for perishable goods (Restaurant’s food, sweets, cake & fast foods) and 5 working days for non-perishable items.
21. Warranty, if any, on the goods sold will be as per the warranty card from the manufacturer and can be claimed only form the manufacturer. Calcuttaweb.com does not give any warranty or assure the quality and/or performance of the goods.
22. The Customer agrees to provide authentic and true information. Calcuttaweb.com reserves the right to confirm and validate the information and other details provided by the Customer at any point of time. If upon confirmation such Customer details are found not to be true (wholly or partly), Calcuttaweb.com has the right in its sole discretion to reject the registration and prevent customer from using the Services of Calcuttaweb.com Shopping, and / or other affiliated websites without prior intimation whatsoever.
23. Calcuttaweb.com will not be responsible for any damage suffered by customers from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.
24. The Customer expressly agrees that the use of service(s) Calcuttaweb.com Shopping is at the Customer’s sole risk. The Service(s) of Calcuttaweb.com Shopping is provided on an “as is” basis without warranties of any kind, whether express or implied. Calcuttaweb.com its affiliates, employees, agents, consultants, contracted companies make no warranties of any kind, whether expressed or implied, for the service it is providing or as to the results that may be obtained from use of the Service, or as to the accuracy, reliability or content of any information, service, or merchandise provided through this Service. 
25. Calcuttaweb.com does not claim any right or representation of any of the brands. All brands belong to the respective owners. Calcuttaweb.com does not have any exclusive selling or distribution rights. All brands are displayed in the catalogue to add variety to the content and allow the customer a wider choice in selection of products. Each manufacturer holds the sole responsibility for the quality and performance of its respective branded products. Calcuttaweb.com does not represent or warrant to maintain the confidentiality of information; although Calcuttaweb.com’s current practice is to utilize reasonable efforts to maintain such confidentiality. It is also clearly understood that all warranties, implied or express take place between the vendors and the customer.
26. The customer agrees to defend, indemnify and hold Calcuttaweb.com and its affiliates harmless from any and all liabilities, costs and expenses, including attorneys’ fees, related to any violation of this Agreement by them or your authorized customers of your account.The customer also agrees to defend, indemnify and hold Calcuttaweb.com and its affiliates harmless from any and all liabilities, costs and expenses, including attorneys’ fees, in connection with the use of the Service or the placement or transmission of any message or information or other materials by you or authorized customers of your account.
27. Calcuttaweb.com may at any time be able to modify the agreement without any prior notification to you. Subsequent to any modified agreement if you use the service you will be deemed to have agreed to accept and abide by the modified agreement.
28. This agreement will be construed in accordance with the applicable laws of India. The High Courts at Kolkata, India will have exclusive jurisdiction in any proceedings arising out of this agreement.

 

Terms and Conditions for shipping to USA, North America, Europe, Australia, Asia (outside India), Africa:

1. Shipping is FREE 
2. Estimated Transit Time: 
   
   • DVD, CD, VCD, Painting, Book : 4-5 weeks 
   • Magazine Subscription: see Magazine page 
3. Please note that, some of the items may not be available when the order is processed. We ship whatever is in stock and apply refund for the items not shipped. 
4. If the product price changes by the time order is placed or the product is not available, we may cancel the order and the corresponding credit card transaction. 
5. Credit card transactions are secured and done through a secure server. 
6. No refund/return for items already shipped.
7. If any item is found defective, replacement can be made (depends on the availability) upon receiving the defective item back. Customer bears the shipping charge for returning defective items. 

 

Contact us:

Brandsoft Solutions / Kolkataweb.com

9 Abbey Drive.

Foothil Ranch, CA 92610 USA

Phone # 949-916-2347

Email: info@kolkataweb.com